Reinhard Blank

Modellbau Lindinger, 10.5.2023 

Graupner Service Center Deutschland NEWS

NEWS: GRAUPNER SERVICE CENTER Deutschland & Österreich

Was ist mit dem Graupner Service Center passiert? Wo kann ich meine defekte Graupner Fernsteuerung reparieren lassen? 

Graupner Service Center Deutschland und Österreich formieren sich neu und werden ab 1. Juni 2023 wieder eröffnen! 

Umstrukturierung der Service Stelle - Graupner Reparaturservice 

Die Graupner Service Deutschland und Österreich Webpage wurde vor einigen Wochen unerwartet vom Netz genommen. Nun findet man eine Übergangspage, welche auf eine "Neueröffnung" am 1. Juni 2023 hinweist. Was es damit aufsich hat, erklären wir euch hier.

Die Umstrukturierung erfolgt aufgrund der Übernahme des Service der Marken D-Power und Robbe Modellsport.

Der Reparaturservice wird überarbeitet und kommt mit neuer Webpage, neuen Kontaktadressen in Deutschland sowie Österreich, neuen Telefonnummern und neuen E-Mail Adressen. 

Ab 1.6.2023 wird der Service wieder uneingeschränkt für Kunden verfügbar sein! 

Bis dahin bittet man noch um Geduld, da die Übernahme vom Graupner Service Center einiges an Zeit in Anspruch nimmt und man bemüht ist, den Service sowie den Auftritt zu verbessern.

Das Graupner Service Center ist zukünftig unter folgenden Adressen zu finden:

Graupner Service Österreich:

Graupner Service Deutschland:

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GRAUPNER MC-32ex Sender HoTT 2.4GHz Fernsteuerung
Product no.: 9793560
Manufacturer no.: 33040
Graupner mc-32 EX HoTT remote control (32-channels and 64 digital switches).The Graupner mc-32 HoTT console transmitter with its 32 channels is a high-end transmitter for true professionals and modelers who value maximum safety, stable telemetry, intuitive programming and maximum functionality. TAILOR-MADE FOR YOUR REQUIREMENTSThe huge range of hardware and software features offers an almost limitless variety. Whether it's functionality and switch assignment, the screen layout that can be customized down to the last detail, or the extensive voice output - you can adapt your transmitter to your preferences and habits. And that without programming knowledge or thick manuals. Fast, easy and intuitive! Flexibility and configurability are the hallmarks of the Graupner mc-32 EX!FULL CONTROL - FULL FUNCTIONALITYThe Graupner mc-32 EX HoTT comes without additional modules on real 32 channels in the basic equipment! This gives you limitless functionality and control for any type of model. Choose from 5 different model types such as flying models (electric, combustion or turbine powered), helicopters, multicopters, vehicles and boats. Store your different models on each of the 999 model memories. 12 phases (levels) and 16 curve mixers can be programmed globally or phase-dependent.Need more channels and running out of switches? The mc-32 EX includes an additional 64 digital switches that are assigned and controlled with a simple tap, using the widget menu. Create nearly infinite digital switch combinations to control lighting or smoke, turn cranes or water cannons, or just about anything you can think of without running out of switches. If that's not enough, you can add up to 7 more switches by simply plugging them in.The logic switches (AND, OR, EQUAL, UNEQUAL, AND max, OR max, XOR max,...) with adjustable time delay and linear or digital switching output, encoder and combination switches increase the variety of switching and control possibilities enormously. Each of these switches controls the functions you want to realize depending on its switching position or the stick position. You define how each switch should be named. BIND UP TO 4 RECEIVERS AT THE SAME TIMEBind up to four 2.4GHz receivers at the same time and define the distribution of the channels as you like. For example, one 6-channel receiver can be installed per wing and control the ailerons, airbrakes, landing gear and lights. All that is then required is to route the power supply to each wing and you are ready to go. No complicated cable routing or expensive distributor is needed! This provides simplicity coupled with all the benefits of RF redundancy.PERFECTLY MATCHED HARDWAREThe quadruple ball bearing stick units and with a Hall sensor resolution of 2400 steps (equivalent to a 0.5us servo pulse change), provide a pure feeling of control over your model. The integrated 3-step switches offer convenient switching of phases (levels), motor, autotrim or other user-definable functions. The power units can withstand bad weather conditions and are easily and comfortably accessible from the back of the transmitter to adjust them to your preferences.The transmitter can also be equipped with 4D sticks. However, one of the two 4D encoders is then connected instead of the upper roller-shaped encoder in the transmitter, which can be connected to any other free slot instead.ERGONOMIC HOUSINGYou expected a completely new design for the new mc-32 EX? The entire Graupner team unanimously decided against it without a long discussion! Because the design of our console transmitters was created in 2008 by a Swabian design office together with world champion pilots, who paid full attention to the ergonomics of the transmitter. Every switch, every control sits exactly in the perfect position to the millimeter, which was determined in numerous studies with model sport professionals. And even for long-time mc users, the new mc feels immediately familiar in the hand. The mc-32 EX is housed in a sturdy aluminum frame. The switches, buttons and displays are housed in a high-quality plastic case that retains its pleasant feel even in extreme temperatures. FULL POWER UP TO 10 HOURSThe mc-32 EX HoTT is equipped with a dual, redundant 2.4 GHz RF system. A circular patch antenna and a linear antenna provide excellent signal quality and increased range. The included 9000mAh LiPo battery allows for a long day of flying with more than 10 hours of operation! For hardcore pilots, the battery is also replaceable. So if you can do without sleep, you can get through a full day on 2 battery charges. By the way, when you change the battery, it doesn't matter how the plugs are plugged in. The mc-32 EX is protected against reverse polarity by the circuit board layout.YOUR INDIVIDUAL TOUCH DISPLAYThe large 4.3-inch TFT color touch screen provides convenient, easy and quick access to all the functions you need to set up your model perfectly for you. You have everything in view at all times! Even in direct sunlight, the display is perfectly readable. The highly optimized graphical user interface behaves like your smartphone and gives you access to all menus and functions. Fast and clear, powered by a high-performance processor.Intuitive touch and swipe controls make navigating menus quick and easy. Design your own up to 6 screens to display information important to you or generate menu accesses - all with a simple tap of the screen. Custom widget pages can be toggled using the left buttons and a freely programmed digital button or switch.The mc-32 EX HoTT includes over 100 widgets that let you customize your screens the way you want. - without programming on the PC! Fast - easy - intuitive. The menu is available in English, German, French, Italian, Dutch, Portuguese, Czech, Chinese and Korean. EXPAND YOUR HORIZON WITH YOUR SMARTPHONENeed more data at your fingertips? A large part of our daily life is done with our smartphone. We offer you the possibility to integrate your smartphone into your RC experience. At the top edge of the aluminum frame is a metal bracket to which an optionally available smartphone mount can be attached. Once your smartphone is securely plugged in and connected via Bluetooth or USB cable, you can read out important data via the Graupner HoTT Viewer app during RC action. The smartphone is positioned on the transmitter in such a way that your gaze does not have to stray too far from the model. Due to the steep viewing angle of the cell phone, the display is easy to read even in direct sunlight. The optional cell phone holder replaces the old mini display at the top edge of our old console transmitter generations. In practice and in numerous tests with modelers, it has been shown that this small display does not offer much added value. With your smartphone you get a larger, better readable and more functional display.ENORMOUSLY EXTENSIVE VOICE OUTPUTHear what's going on! The mc-32 EX HoTT offers virtually unlimited configurable voice output options for the telemetry system and transmitter status itself. Switch positions, flight phases, warnings, vario tones, telemetry information, custom voice outputs and much more. The mc-32 EX interacts with you from the moment you turn it on, informing you of incorrect stick or switch settings for the selected model. No surprises from landing gear collapsing, motors running up, or incorrect gyro settings. The mz-32 will even alert you if you forget to extend the landing gear, are in danger of falling below range, or the battery voltage is getting dangerously low. These problems are a thing of the past! With over 600 voice files installed, you get an incredible variety of possible combinations of voice outputs. If needed, you can use a text-to-speech editor to create as many of your own files as you like and edit them to your liking.WIRELESS TEACHER/STUDENT FUNCTIONThe future of our beloved hobby belongs to the next generation. To this end, it is important to gently introduce young people and newcomers to model sports. For first RC attempts it is a good idea to support the new pilot with a second remote control to help or to be able to intervene in case of emergency. All our Graupner transmitters can be connected to each other with a teacher/student function. And completely wireless!ALWAYS UP TO DATEOf course, as an mc-32 EX user, you will be provided with the latest functions and updates. Completely free of charge! As soon as an update is available and your transmitter is connected to the WLAN, you will get an info on the transmitter display if you want to perform the new update by pressing a button. TIP: If you want to perform an update, it is advisable to ensure sufficient battery capacity or direct power supply. If your transmitter runs out of power during the update, this is not a problem. The update can be continued at the same point.QUICK HELPNeed help with programming or settings? You don't need thick manuals or hours of searching the internet! The mc-32 EX offers help directly where you need it. For each menu and each option there is a separate help text directly on the screen. Tap on the question mark and you will get the corresponding help and support. You want other help texts? The texts can easily be customized or even extended. The mc-32 EX is there for you and gives you the possibility to do what you want and like best. Connectivity that takes you further!Hardware features- 4 ball bearing aluminum sticks with hall sensors and a resolution of (12-bit) 2400 steps or 0.5us servo pulse for precise control- Adjustable mode and spring forces of the sticks by simply opening the back panel, without any screws at all- Sunlight-readable 4.3-inch TFT color touch display- 2 redundant 2.4 GHz RF modules- One circular polarized patch antenna and one transverse mounted antenna with adjustable beam angle- 9000mAh 1S3P LiHV battery for transmitter operating times of approx. 10h- USB type-C port with charging function, PC interface (e.g. for updates, flight simulators, etc.), USB joystick function, mass storage function- Headphone jack- WLAN-capable: for firmware updates- Bluetooth-capable (e.g. for Bluetooth headphones or Android HoTT Viewer smartphone app)- Wireless teacher-student function, as well as DSC jack for teacher-student operation- Custom data jack for external modules, e.g. Crossfire or ELRS module- Internal 16 GB SD card- mp3 and wav player- Loudspeaker for voice messages and telemetry announcements- User definable haptic feedback (vibration alarm)- 4 x 3-way switches, 2 x 3-way switches/buttons, 2 x 2-way switches, 4 x proportional encoder, 2 x since 33040

Product no.: 9749098
Manufacturer no.: S1002.PRO.77
The Graupner mz-12 PRO is raising the bar for any radio in its price range. With 12 channels, 250 model memories, 5 model types, real-time voice telemetry, user announcements and 1500 mAh LiPo battery the mz-12 PRO is setting a new standard in value and performance!Easy to hold easy to useHolding the mz-12 PRO gives an instant locked feeling to the pilot. FPV and hand launch sailplane pilots will appreciate the design of the mz-12 PRO which provides better grip and accessibility to switches and controls. The included 1500mAh LiPo battery can be easily charged with the included micro USB cable.The mz-12 PRO micro USB port can be used for charging, software updates and for use as a joystick controller with supported games such as flight simulators. Now you can use the same model indoors for training purposes and outdoors to show off your new skills!Updating the mz-12 PRO with new software, user made voice notifications or user models is done with the free firmware update studio providing the user with additional flexibility and increased value.250 model memoriesNo need for storing models on SD cards or computers. With 250 model memories the mz-12 PRO provides you with almost unlimited storage for all your models. Moving models between your mz-12 PRO and computer is done with the firmware update studio where users can also share their models between their mz-12 PRO radioReal-time telemetryReal-time telemetry is already integrated in the mz-12 PRO and does not require any additional hardware for functions such as signal quality, temperature, or receiver voltage. The included Falcon 12 6-channel receiver provides telemetry functions that can be configured to notify you regarding any system changes. Graupner provides a wide selection of telemetry ESCs, modules and sensors that can immediately connect to and of our HoTT receivers and flight controllers without the need for external hub boxes or complex wiring.Add situational awareness and extra safety by easily assigning switches to telemetry functions and notifications to provide information about battery voltage, battery capacity, altitude, flight direction, speed, etc. The real-time, bi-directional HoTT transmission protocol will constantly monitor system health and notify you of any changes to the system. No more surprise situations such as sudden battery depletion or accidentally flying out-of-range!Programmable voice alertsConfigure any switch or control on the mz-12 PRO with a wide selection of voice announcements and alerts. Set up countless announcement combination options based on your needs and model conditions with flight-dependent voice triggers. Record your own voice messages to customize your experience by downloading the free Graupner Firmware Update Studio Program!The built-in speaker provides a loud and clear adjustable volume for all the radio notifications. Subsequently user can also use a headset for hearing notifications.FPV is kingThe mz-12 PRO is empowering multirotor pilots with features such as CROSSFIRE V2, race timers, telemetry and more. The included Falcon 12 receiver can be used as multirotor flight controller supporting a variety of ESC modes and multirotor configurations.Wireless setupNeed to reverse your motor direction, setup your Falcon flight controller or make telemetry settings? With the mz-12 PRO radio all these tasks can be easily done using the radio without the need for cables, computers or programming boxes! Just make all your settings changes on the fly at your shop or at the field!Five model typesAirplanes, helicopters, multirotors, boats, cars... the mz-12 PRO supports all model types! Setting up a helicopter or full house glider is easily done by simply selecting the right model type. For example, in airplane mode you can select from 4 tail types 5 wing types, 2 flight modes, 9 free mixers and 8 wing mixers.Each switch and control can be freely assigned to any channel based on preferences giving you the ultimate freedom to setup your model.Features:12 radio channels and 250 model memoriesQuad bearings gimbals for smooth operationIntegrated long range antennaMicrocomputer radio 2.4 GHz radio utilizing Graupner HoTT technologyUse of up to 75 frequency-hopping channels to ensure operating reliabilityRemoveable 1500mAh LiPo rechargeable batteryBattery charging indicator when charged with included USB cableBidirectional communication between transmitter and receiverFast 10ms frame rates when used with digital servosWireless or wired Teacher/Student link (buddy boxing)Micro USB Joystick function for flight simulator trainingModel types: Airplane, Helicopter, Multirotor, Boat and CarSupports 5 different languages (German, English, French, Italian and Spanish)Model memories can be stored and retrieved from computerIntuitive operation and programming‹ HoTTSync for exclusive and safe model operation Airplane Wing Types: 1AI, 1AI-1FL, 2AI, 2AI-1FL, 2AI-2FLAll switches and controls are user assignableRadio Switches: 2 x 3-position switches, 1 x 2 position spring loaded switch, 2 x 2 position switch, 1 analog rotary knobMode 1 to 4 freely selectableKey-lock function against unintended operation.2 programmable flight phasesHelicopter Swash plate limiterDual Rate and Expo individually adjustable and switchable during the flightWing mixers (aileron/flaps differential), (aileron rudder/flaps mixer), (elevator flap/aileron mixer), (flap elevator/aileron mixer)Multi point throttle curve in all model modesFree assignable mixers functions (5 linear mixers and 4 curve mixers)Programmable fail-safe function "Hold" or "Move to preset positions" can be set separately for each individual servo channelStopwatches / Countdown timer with alarm functionModel copy function for model memorySupported data formats on the DSC port: Telemetry, Bluetooth, CROSSFIRE V2 unidirectional S1002.PRO.77

Product no.: 9776888
Manufacturer no.: 33028.77
The Graupner remote control mc-28 HoTT is a console transmitter for the advanced model sportsman. The mc-28 is suitable for almost all models and offers features that are also suitable for functional model builders on land and on water. 16 control functions, 120 internal model memories, integrated telemetry and voice output, as well as the fast and secure bi-directional transmission of Graupner HoTT 2.4 GHz technology, make the mc-28 a true all-rounder.The mc-28 remote control has an internal circular polarized patch antenna with very high range and reliability. Likewise, the digital and temperature-calibrated Hall sensor stick units have excellent durability, reliability and precision. Two large, high-contrast displays provide information on telemetry data and parameters at all times and allow quick and easy programming.The switches and buttons of the remote control can be freely assigned and thus individually adapted. 12 mixers are available for programming. 8 switching phase programs with announcement function can be adapted and named for each model.Thanks to the micro-SD card and micro USB interface, telemetry data and model memory can be imported and exported. Upgrades of the computer system are also carried out easily.8 switching phase programs can be individually adapted and named for each model, the switching time can be programmed separately. Functional model builders can use the phases to switch function groups. e.g. on an excavator, in one phase the driving functions are controlled by the sticks and after switching, the sticks are available for the body functions.3 ring limiters for Voith-Schneider or Schottel drives and similar. The ring limiter avoids oversteering of the drives at certain stick positions to avoid damage to the VSP or to ensure a homogeneous speed of the propeller in the Schottel drive when using our Schottel control 1762 in combination with a brushless motor.Multi-channel function: For switching up to 16 additional functions or up to 8 additional servos, two of the classic multiswitch decoders or multipropdecoders are integrated in the software. For control, all available switches or encoders can be used and up to 4 additional switches can be retrofitted with the corresponding adapter cables for UVR switches 33000.16/-17. The multichannels can be controlled by our sound modules 2386.F and 2386.S, the light module 2381, the Nautic-Expert switching module 4159, 16 channel switching module 3972 and the 4 channel proportional module 3973.General features:- Microcomputer remote control system in latest 2.4 GHz Graupner HoTT technology- circular polarized patch antenna- Temperature calibrated billet aggregates in the double ball bearing aluminium billet aggregates- Vibrating alarms- Charging via MicroUSB with LED charge indicator- Model types: flight model, helicopter, copter, vehicle, boat- Voice output by switch operation or switching phase change with a choice of over 400 voice outputs and up to 40 user-definable voice outputs- Up to 10 user-definable alerts- 10 different vibration alarms for telemetry alerts, timer, RF signal, voltage alarm- Return channel speed for towing or camera helicopter with several transmitters and receivers adjustable in the model- Music player via programmable start/stop switch- Bidirectional communication between sender and receiver- Wireless L/S function- different languages (German, English, French, Italian, Spanish) possible via software update For availability of the corresponding language see download area.- Storage of telemetry data with date and time- Servo cycle times for digital servos of 10ms selectable.- Ultra-fast response times due to direct and reliable data transmission from the main processor to the 2.4 GHz transceiver. No additional delays due to detours via a module processor.- Operation and programming based on the proven concepts of the mc-32- A high-contrast blue illuminated graphic display guarantees perfect control of the setting parameters such as model type, model memory, clocks and operating voltage.- 16 control functions- Free assignment of all switches- 120 model memories- 10 switches/buttons, of which two 3-step switches long, four 2-step switches, 2 buttons long, 2 buttons on the back and 2 sliders and 2 lateral rotary encoders- Mode 1 to 4 freely selectable- CAP-TOUCH control panels with key-lock function against unintentional operation.- Numerous telemetry, programming and evaluation functions directly in the transmitter display- Voice output can be called up via freely programmable switches- Extensive programs for wing and helicopter models- Swashplate limiter- Switch "Monitor" for control of all switches and encoder switches- 12 mixers, freely programmable for wing models and helicopters, each with freely selectable input and output functions, 4 of them curve mixers with 5-point curve technology in 1% steps, thus easily set and adjustable curve values for max. 5 points for throttle, pitch, tail or other non-linear travel. The CPU calculates a real rounded ideal MPC (Multi-Point-Curve) mixer curve with a sophisticated polynomial approximation method.- 8 switching phase programs with announcement function can be individually adapted and named for each model, the switching time can be programmed separately.- SUPER-SERVO menu with perfect overview of all servo setting data and simple parameter correction for 4 levels (direction of rotation, center position, servo travel separated on both sides and travel limitation separated on both sides for 16 servos with a total of 96 setting options)- SUPER-DUAL-RATE, EXPO menu with 36 possible setting variants, for 3 servo functions and 6 flight phases.- Practice-optimized multi-function menus for wing and helicopter models. Entering the number of aileron and flap servos automatically programs all necessary mixer functions in the multi-function wing menu. Differential aileron mixer, butterfly mixer, dual flap mixer, automatic gyro set function and other special functions- Helicopter swashplate mixer for 1-, 2-, 3- or 4-point linkage.- Fail-safe monitor for 16 servo functions- Comfortable clock menu . Stopwatch system, alarm timer, countdown timer, lap counter etc. 2 time and 1 lap/time value can be displayed.- Stopwatch with history : In addition to the lap counter there is a time 1 which records the switch-on times and a time 2 which records the ON and OFF switch-on times separately.- Transmitter operating time timer is automatically set to zero by the battery charging process of the transmitter.- Switch assignment of the flight phase switches: Now 6 switches, 2 of them with priority function . The designation of each switch combination is freely selectable. Thus the number of flight phases is independent from the number of flight phase switches.Maximum safety- Extremely high range: 3000m (down or forward > 1000m)- FHSS, frequency hopping over up to 75 channels- Maximum noise immunity through optimized frequency hopping, wide channel spreading and antenna diversification- Intelligent data transmission with correction function- Range test and warning function- Low voltage warning- Numerous fail-safe functions- Key-Lock function to prevent unintentional menu changesHighest precision- Shorter reaction times can be set (10ms period time)- No additional delays caused by module processors. All hopping management is performed directly by the 32-bit main processor.- Synchronous servo run possible by simultaneous control of the servo outputs in blocks of 4 Unique pilot feeling- Largely delay-free control reactions through direct processing- Telemetry evaluation in real time- Optional voice output of clocks, telemetry data and warnings via headphone output- Repeat function and further function of the voice output programmable via freely assignable switches- Preselection of the language output to be output- Separately adjustable volume for beeps and voice output- Integrated telemetry display with 8 x 21 characters or 128 x 64 dots, optionally in text or graphic form- Display illumination duration: ALWAYS, 30s, .60s, 90s, 120s- Micro-SD card slot for storing telemetry data similar to a black box and for expanding the model memory- PC software for evaluation or display of telemetry data via download- Sum signal at the highest receiver output programmable for L/S function, satellite receiver, simulators, paddleless rod systems etc.- Binding dependent on model memory, except for copied model memories- Wireless teacher/student function- 3 flight phases programmable- Swashplate limiter- Motor off function- Numerous surface model and helimic mixersOther features- Simple and extremely fast binding- Free channel assignment (channel mapping), transmitter and receiver mixing functions and all servo settings easily programmable- Binding of any number of receivers for channel expansion (max. 16 channels). The last bound receiver sends the telemetry data.- Future-proof through update capability via PC interface 33028.77

Product no.: 9752373
Manufacturer no.: S1042.77
The Graupner mz-10 remote control is a inexpensive and yet very reliable remote control. The 5 control functions allow the operation of numerous flight models. The mz-10 has Graupner HoTT technology, a very long range and a wide operating voltage range (up to 4.8 volts). Bright LEDs indicate the channels, the binding status and the model setting (4 types: normal, delta, v-tail or 2 ailerons). The mz-10 has 4 stick modes.The transmitter antenna is protected and integrated in the handle.The instructions in German, English, French and Italian are included. S1042.77

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